Administrative Team
ALEXANDRA "ALEX" LUND
Office Manager
Alex grew up in Newport News Virgina and received her Bachelor of Science in English from Radford University with a minor in Philosophy. She has worked in healthcare administration since 2016 and has a background in paraoptometric billing and coding. She is passionate about healthcare ethics and applies her diverse skillset to ensuring our families are supported, heard, and well-informed. She is a tireless advocate for patients, personally assisting families with understanding their insurance coverage, pursuing their benefits, and reaching out to local primary/specialty care providers.
As the Office Manager, Alex supervises the administrative systems and processes at Pediatric Achievements. She collaborates closely with therapists, ensuring they have the necessary administrative support to provide the best possible care for our families. Beyond her role in healthcare administration, she is active in our community outreach events, building connections with local families, providers, and institutions. In her spare time, Alex enjoys reading, watching documentaries with her cat Sammi, traveling with her husband Seth, cooking, and spending time with her family.
DIANNE BAUTISTA
Certified Healthcare Virtual Assistant
Dianne Bautista is not only a registered nurse but is also a Certified Healthcare Virtual Assistant! She has a Bachelor of Science degree in Nursing from the Philippines, where she works full time virtually for Pediatric Achievements since February 2022. Dianne handles many of our integral administrative tasks such as insurance verifications, data input, maintaining spreadsheets, contacting families for paperwork, managing intake paperwork, and helping with various data tracking. Prior to joining us at Pediatric Achievements, she worked as a nurse in a hospital, school, and a COVID-19 facility. In her free time, she enjoys baking, reading, and spending time with her family.